Terms and Conditions
1. Clinical Disclaimer
The content on this website is for general informational purposes only. It does not constitute professional medical advice, diagnosis, or treatment.
Accessing this website or submitting an online enquiry does not establish a clinician-patient relationship.
Always seek the advice of a qualified health provider regarding any medical condition. Never disregard professional advice or delay seeking it because of information found on this website.
2. Appointments and Cancellations
- Booking: Appointments are managed via Cliniko. To secure an appointment, you authorise Abound Physio to securely store a valid credit or debit card on file via our payment gateway, HaltH.
- Cancellations (Private, Medicare, WorkCover, DVA): We require at least 24 hours’ notice for any cancellation or rescheduling. Failure to attend (Did Not Attend/DNA) or cancelling with less than 24 hours’ notice incurs a 100% fee of the consultation price.
- Cancellations (NDIS): In alignment with NDIS pricing guidelines, NDIS appointments require at least 48 hours’ notice for cancellation or rescheduling. Cancellations or non-attendance with less than 48 hours’ notice incur a 100% fee of the scheduled session price.
- Fee Processing: You authorise Abound Physio to automatically charge any outstanding cancellation or DNA fees to your card on file via HaltH. Third-party insurers (including Medicare, DVA, WorkCover, and certain NDIS plans) do not pay for missed appointments; these fees will be invoiced directly to you as personal liability.
- Late Arrival: If you arrive late, your session will still end at the scheduled time to ensure subsequent patients are seen promptly. The full session fee applies.
- Promotional Offers: Promotional offers, including discounted services and provider funding, are limited to a single application per client and cannot be combined with any other offer. All promotions are non-transferable, not redeemable for cash, and remain subject to clinic discretion. We reserve the right to amend or withdraw these offers at any time without notice.
3. Fees and Payments
- Payment Terms: Full payment is required at the time of consultation.
- Payment Methods: We accept major credit/debit cards, cash, and HICAPS for immediate private health insurance claims.
- Medicare and DVA: Medicare (CDM) and DVA claims are processed directly. Patients are personally responsible for any applicable gap fees or any accounts rejected by Medicare/DVA. Initial Medicare sessions for new clients are gap-free.
- NIB First Choice: As an NIB First Choice provider, capped rates apply for members of NIB and its partner brands (including AAMI, Apia, Suncorp, Qantas, ING, IMAN, GU Health, Real Health, Australian Seniors, and Priceline).
4. Clinical Session Packs and Programs
- Conditions: Session packs and structured rehabilitation programs are paid upfront, non-refundable, non-transferable, and expire 12 months from the date of purchase.
- Provider Exclusions: Due to insurance provider agreements, health fund capped-rate clients (including NIB First Choice and associated partner brands) are ineligible to purchase or use Session Packs or Signature Programs.
- Cancellations: The standard cancellation windows (24 hours private / 48 hours NDIS) apply to all pack and program sessions. Late cancellations or DNAs result in the automatic forfeiture of that session from the pack or program allocation.
5. Clinical Documentation and AI
- AI Assistance: We utilise secure, privacy-compliant Artificial Intelligence (AI) scribes and tools to assist in transcribing, formatting, and drafting clinical notes and administrative documentation.
- Practitioner Oversight: All AI-assisted content is fully reviewed, edited, and finalised by your treating physiotherapist to ensure clinical accuracy.
- Data Privacy: Real-time audio processing data complies strictly with the Australian Privacy Principles (APPs). Audio recordings are used solely for immediate text generation and are not stored permanently by the AI provider.
6. Privacy and Data Handling
- Collection: We collect personal, financial, and sensitive health information to safely assess, diagnose, treat, and bill for healthcare services.
- Third-Party Platforms: We utilise secure, encrypted third-party software platforms for clinic operations, including Cliniko (Practice Management), HaltH (Payments), Everfit (Exercise Programming), Medical-Objects (Secure Messaging), Cliniq Apps (Communications), and automated clinical note systems.
- Storage: Data is handled, transferred, and stored strictly in accordance with the Privacy Act 1988 (Cth). For more details, refer to our full Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, Abound Physio excludes liability for any indirect or consequential loss, or any technical issues or inaccuracies on this website.
Our liability is limited to the resupply of services or the cost of resupplying the services.
8. Intellectual Property
All content, logos, branding, and clinical materials on this website are the property of Abound Physio.
Unauthorised reproduction, distribution, or commercial use of any material on this site or provided during treatment is strictly prohibited.
9. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Queensland.
Join hundreds of
happy
patients
who trust us
with their care
Find Us
Shop 7 Capestone Village
67 Capestone Blvd, Mango Hill 4509
Contact Us
P: 0468 054 699
E: info@aboundphysio.com
F: 07 5547 5777
Follow Us
Proudly serving Mango Hill, North Lakes, Rothwell, Deception Bay, Griffin and Kallangur. Conveniently located near Westfield North Lakes / Mango Hill Train Station.
Disclaimer
Every body is unique, and so is every recovery journey. While the team at Abound Physio is dedicated to supporting your health, mobility, and wellbeing, specific results will vary from person to person and cannot be guaranteed. Please speak with one of our qualified physiotherapists for advice tailored to your individual needs.