Last Updated: June 10, 2025

Our Commitment to Your Privacy
Abound Physio is dedicated to protecting the privacy and security of your information. Our policies are designed to comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988.

This policy outlines how we manage your personal and health information across our clinical practice and our website.
Our website address is: https://aboundphysio.com.au

1. Your Health Information
As a healthcare provider, protecting your sensitive health information is our highest priority.
Secure Systems: Our practice is largely paperless and utilises secure clinical management systems to protect the privacy, security, and integrity of the health information we hold electronically.
Purpose of Collection: We collect your personal health information for the primary purpose of providing quality healthcare, including diagnosis, treatment, and ensuring continuity of care.
Access Control: Members of our practice team have different levels of access to your information, strictly limited to what is appropriate and necessary for their roles.
Sharing Information: We will not share your health information with any third party (such as other medical specialists) without your express consent, unless required by law.

2. Our Website Privacy
This section details the data collected when you visit and interact with our website.

Information You Provide to Us
Contact Forms & Emails: When you contact us via an online form or by emailing us directly, we collect the information you provide (such as your name, email address, and phone number) in order to respond to your enquiry. This information is sent securely to our administration team and is not stored on the website itself.

Automatically Collected Information
Cookies: Like most websites, we use cookies (small data files stored on your browser) to ensure our site functions correctly and to improve your user experience. These cookies do not contain personal data and are primarily used for site navigation and functionality. You can set your browser to refuse cookies, but this may affect how our website performs.
Analytics: We use Google Analytics to understand how visitors use our website. This service collects anonymous data about website traffic, such as which pages are visited and for how long. This helps us improve our website and services. This data is aggregated and cannot be used to identify you personally. Access to this data is limited to our team and our trusted website management partners.
Embedded Content from Other Websites: Articles on our site may include embedded content (e.g., videos from YouTube). This content behaves in the exact same way as if you had visited the other website. These external sites may collect data about you, use their own cookies, and monitor your interaction with the embedded content.

3. Data Retention and Your Rights

How Long We Retain Your Data
Clinical Records: As required by Australian law, patient health records are retained for a minimum of 7 years from the date of the last entry.
Website & Enquiry Data: Information submitted through contact forms or emails is kept as long as necessary to manage your enquiry and our professional relationship.

Your Rights Over Your Data
You have the right to request access to the personal and health information we hold about you. You also have the right to request that we correct any inaccurate information.
You can request the erasure of personal data we hold about you (such as your inclusion on a marketing email list). However, please note this does not apply to clinical health records, which we are legally obliged to keep for a minimum period for administrative, legal, and security purposes.

4. Contact Us
If you have any questions or concerns about our privacy policy or how we handle your data, please do not hesitate to contact us.

Abound Physio Email: info@aboundphysio.com