About Your Physiotherapy Appointment
What should I expect from my physiotherapy appointment? Physiotherapy is a health profession focused on helping you overcome injuries, pain, stiffness, and other movement problems. Our highly qualified physiotherapists will conduct a thorough assessment to accurately diagnose your issue, work with you to create a clear rehabilitation plan, and begin hands-on treatment—all within your first session. Our goal is to understand your condition, educate you about your body, and start you on the path to recovery.

Is my appointment private? Absolutely. All appointments at Abound Physio are conducted in private, one-on-one treatment rooms. Your entire appointment is dedicated to you and your treating physiotherapist; we do not use assistants, and there are no unnecessary interruptions. We are committed to ensuring your comfort and privacy at all times.

What should I wear? Please wear comfortable, loose-fitting clothing that allows you to move freely. Activewear, shorts, and t-shirts are ideal. This allows us to assess the relevant area and your overall movement without being restricted by clothing. We generally recommend avoiding dresses or jeans if possible. For any treatment on your neck, shoulders, or back, please choose a bra that unclips at the back rather than a sports bra or crop top, as this allows for easier access during your assessment.

How long are the appointments? Appointment lengths are tailored to your needs and are usually mentioned during the booking process:
– Initial Consultations: Please allow approximately 30-40 minutes.
– Subsequent Appointments: These are typically 20-30 minutes, depending on your condition.

Booking & Referrals
Do I need a doctor’s referral? No, you do not need a referral from your doctor to see a physiotherapist for a private consultation. You can book directly with us and claim any private health fund rebates on the spot.
However, a doctor’s referral is required if your treatment will be funded by:
– WorkCover (Workers’ Compensation)
– Department of Veterans’ Affairs (DVA)
– Compulsory Third Party (CTP) Insurance
– A Medicare Chronic Disease Management (EPC) Plan

How do I book my appointment? Booking is easy! The quickest way is to visit www.aboundphysio.com/book-now/. You can see all available times and book instantly.

Billing & Funding Options
Do you accept Department of Veterans’ Affairs (DVA) clients? Yes. If you are a DVA card holder, please visit your GP first to obtain a D904 referral form made out to “Abound Physio.” Please bring this form and your Gold or White Card to your first appointment.

Do you accept WorkCover (workers’ compensation) claims? Yes. To be treated under WorkCover, you will need a valid claim number from WorkCover QLD and a current WorkCover medical certificate from your doctor that lists physiotherapy as part of your treatment plan. If your claim is pending approval, you may be required to cover the cost of treatment until it is approved.

Do you accept Compulsory Third Party (CTP) insurance claims? Yes. Please ensure you have an approved claim number from your CTP insurer before your appointment. You may be liable for treatment costs if your claim is later rejected.

Our Clinic Policies
What is your cancellation policy? We dedicate your appointment time exclusively to you. If you need to cancel or reschedule, we require at least 24 hours’ notice.
Late cancellations (less than 24 hours’ notice) and appointments that are not attended may attract the full appointment fee. This fee is charged directly to you and is not covered by third parties (like WorkCover or Medicare).

Still have questions? We’d love to help. Please don’t hesitate to email us at info@aboundphysio.com.