FAQ – Abound Physio, North Lakes
What should I expect from my physiotherapy appointment?
Physiotherapy is a health profession focused on helping you overcome injuries, pain, stiffness, and other movement problems. Our highly qualified physiotherapists will conduct a thorough assessment to accurately diagnose your issue, work with you to create a clear rehabilitation plan, and begin hands-on treatment—all within your first session. Our goal is to understand your condition, educate you about your body, and start you on the path to recovery.
Is my appointment private?
Absolutely. All appointments at Abound Physio are conducted in private, one-on-one treatment rooms. Your entire appointment is dedicated to you and your treating physiotherapist; we do not use assistants, and there are no unnecessary interruptions. We are committed to ensuring your comfort and privacy at all times.
What should I wear?
Please wear comfortable, loose-fitting clothing that allows you to move freely. Activewear, shorts, and t-shirts are ideal. This allows us to assess the relevant area and your overall movement without being restricted by clothing. We generally recommend avoiding dresses or jeans if possible. For any treatment on your neck, shoulders, or back, please choose a bra that unclips at the back rather than a sports bra or crop top, as this allows for easier access during your assessment.
How long are the appointments?
Appointment lengths are tailored to your needs and are usually mentioned during the booking process:
- Initial Consultations: 30 or 60min appointments are offered at Abound Physio. Please allow an extra 10mins around your appointment in case we are running late, you need to fill in paperwork etc.
- Subsequent Appointments: Again, 30 or 60min appointments are offered depending on clinical need.
Do I need to bring anything to my first appointment?
Yes, please bring:
- Your current method of payment (card or cash).
- Your private health fund card for on-the-spot claiming (HICAPS).
- Any relevant medical documentation, such as X-ray/MRI reports, referral letters (if you have one), and a list of your current medications.
- The required funding paperwork (e.g., WorkCover claim number, DVA referral, CTP approval, NDIS paperwork) if applicable.
Will physiotherapy hurt?
While some hands-on techniques, like deep tissue massage or joint mobilisations, may cause some temporary discomfort or tenderness, your physiotherapist will always work within your comfort level. The goal is to reduce pain, not increase it. If a specific technique is uncomfortable, please tell your physio immediately.
What treatments do you offer?
We offer a comprehensive range of evidence-based treatments, which may include:
- Joint mobilisations and manipulation
- Soft tissue massage and dry needling
- Shockwave (Focused)
- Exercise rehabilitation (strength, flexibility, and mobility programs)
- Postural and ergonomic advice
- Pain management and education
- Taping and bracing
How many sessions will I need?
This varies significantly based on your condition, how long you’ve had it, and your overall health. Your physiotherapist will discuss a suggested treatment plan and give you an estimated number of sessions and a timeline during your initial consultation. The goal is always to get you back to your best in the shortest time possible.
📅 Booking & Referrals
Do I need a doctor’s referral?
No, you do not need a referral from your doctor to see a physiotherapist for a private consultation. You can book directly with us and claim any private health fund rebates on the spot. However, a doctor’s referral is required if your treatment will be funded by:
- WorkCover (Workers’ Compensation)
- Department of Veterans’ Affairs (DVA)
- Compulsory Third Party (CTP) Insurance
- A Medicare Chronic Disease Management (CDM) Plan (formerly EPC)
- NDIS (NDIS supporting documentation including previous assessments, diagnosis/es, reports and scans, client goals etc.)
How do I book my appointment?
Booking is easy! The quickest way is to visit www.aboundphysio.com/book-now/. You can see all available times and book instantly. You may also call our clinic 24/7 on 1300 492 174.
Can I choose which physiotherapist I see?
Yes, absolutely. You are welcome to request a specific physiotherapist when booking. If you don’t have a preference, we will book you with the next available practitioner who is best suited to treat your condition.
What if I am running late?
We understand that unforeseen circumstances can occasionally cause delays. If you are running late, please call us as soon as possible.
- To minimize disruption for our other clients, your appointment will still need to finish at the originally scheduled time. The full fee will apply regardless of the shortened duration.
- If your delay is significant (e.g., more than 10–15 minutes), we may need to reschedule your appointment to ensure a thorough and effective treatment session. In this situation, a late cancellation fee of 50% of the appointment cost will be applied.
💰 Billing & Funding Options
What are your fees?
Our fees vary depending on the service provided (Initial vs. Subsequent Consult). We maintain transparency regarding our pricing, which is available upon request when you book over the phone, or easily seen beside your appointment when booking online. Payment is required at the time of your appointment.
Can I claim my health fund rebate?
Yes! We have HICAPS terminals available, allowing you to claim your private health insurance rebate on the spot. Please bring your health fund card with you. You will only need to pay the remaining gap fee.
Do you accept Medicare Chronic Disease Management (CDM) Plans?
Yes, we accept patients with a valid CDM Plan (referred to by your GP). Please note that there is no gap payment required for these appointments, we accept the Medicare rebate as the full cost of the session. You must bring the referral form from your GP to your first session.
Do you accept Department of Veterans’ Affairs (DVA) clients?
Yes. If you are a DVA card holder, please visit your GP first to obtain a D904 referral form made out to “Abound Physio.” Please bring this form and your Gold or White Card to your first appointment.
Do you accept WorkCover (workers’ compensation) claims?
Yes. To be treated under WorkCover, you will need a valid claim number from WorkCover QLD and a current WorkCover medical certificate from your doctor that lists physiotherapy as part of your treatment plan. If your claim is pending approval, you may be required to cover the cost of treatment until it is approved.
Do you accept Compulsory Third Party (CTP) insurance claims?
Yes. Please ensure you have an approved claim number from your CTP insurer before your appointment. You may be liable for treatment costs if your claim is later rejected.
📋 Our Clinic Policies
What is your cancellation policy?
We dedicate your appointment time exclusively to you. If you need to cancel or reschedule, we require at least 24 hours’ notice. Late cancellations (less than 24 hours’ notice) and appointments that are not attended (No-Shows) may attract 50% of the appointment fee. This fee is charged directly to you and is not covered by third parties (like WorkCover or Medicare).
What if I forget my home exercise program?
That’s okay! We understand life is busy. We use a dedicated digital platform to provide you with your personalised exercise program, including videos and clear instructions, accessible on your phone or computer. Just let your physiotherapist know if you need any reminders or modifications.
📧 Still have questions?
We’d love to help. Please don’t hesitate to email us at info@aboundphysio.com or call us 24/7 on 1300 492 174.
P: 1300 492 174
E: info@aboundphysio.com
F: 07 3544 3075